Enterprise Alquiler de Coches y Furgonetas - Estación de Tren de Santander

We especially liked the friendly and personal service provided by both Ester and Elena, your agents at the Santander location. They were helpful and took good care of our rental car needs. It is because of their commitment to customer service that we will choose Enterprise the next time we need to rent a car.

Rented a car for a week for a roadtrip. The staff was very friendly during pickup and dropping off the car. The car was in great condition and had many safety features we liked and were essential for the smoothness of our vacation, it was a vw-t-cross. Very grateful and appreciative the positive experience throughout our engagement with them.

We found Enterprise online and compared prices before making our booking with them. Their offices are just outside the train station. We had the best service from Enterprise! The car we had booked wasn't returned by the time we arrived, so they bumped us up with a larger car option at no extra cost. The car itself was in excellent condition. We've rented cars before while travelling and have had some hair raising experiences of fighting with companies over damage that we never caused. The staff at Enterprise were incredibly relaxed and hospitable. Inspection was quick and the documents were emailed to us. Even when handing the car back, all processing was done promptly and efficiently.

After reading some mixed reviews, we were a bit hesitant to rent a car here. However, once we visited the office, the staff were incredibly friendly and helpful. The car itself was in great condition, and the entire rental process went smoothly. We had a fantastic experience and would highly recommend this place!

Absolutely appalling service - had booked a hire car whilst still in the UK and had received confirmation of the booking. I initially used Enterprise in the first place due to them being a worldwide and reputable company so felt that I was taking a safe and reliable option. When I arrived at the Enterprise office (at Santander train station) on the morning of the collection my booking information, which included my email address and telephone number was sitting on the desk, however I was informed that despite my hire car being confirmed that there actually was not a car there for me! And even though my phone number and email address was there in front of them nobody had had the courtesy to inform me prior to me arriving. They then said that the best they could do was to take me to the airport based office where they would ‘hopefully’ have a car for me. When I arrived at the airport the Enterprise desk there said they did not have a car and that apparently this is a regular occurrence (be warned!) that they don’t have a car available and can’t fulfill the booking. I then ended up doing the one thing that I would never do and had to wander around the different car hire companies in the airport arrival hall asking if there was available cars - there was several extremely expensive options and the one that was the least expensive was almost double the price that I had confirmed by pre-booking with Enterprise. When I got back to the UK I phoned Enterprise to complain and was told that someone would get back to me within 5 working days. This did not happen so 9 working days later I phoned back myself to be told that there had been no update. This is another appalling case of poor customer service and lack of communication. I will absolutely never use enterprise again and will be making sure that my friends and family never do either.