Cloud of Goods San Francisco Scooter Rentals

I've rented a bicycle during my visit in Orlando. Everything was fine, the bike was in hotel at time, in perfect conditions... Unfortunately, I had an accident (a hole in the tube - see picture :) ), but they have been able to organize my pick-up somewhere in the Orlando and put me back to the hotel. Especially, many thanks to that lady who arranged my rescue (I don't remember her name) and Jack, the driver. He was very nice and it was a good time even it was in such a bad situation :)

Thanks everyone at Cloud of Goods!! Thanks to your delivery/ drop off service to our hotel, we were able to enjoy our family vacation! Thank you for the pleasant phone conversation where you helped to answer our questions. The Mobility scooter was easy to fold down and it kept a strong charge the whole time!! We will use your service again!! Thank you!!

Can’t actually speak to a human in the phone, you have to go through an AI representative that will not transfer you, tried to ask the AI questions and she can’t answer them. I emailed the company with my questions and still no response.

Deplorable scam! The Cloud website advises no refunds for early returns but due to reviews ( many of which are from other areas of the country) and I thought it unlikely that Cloud and their “partners” would rip off disabled people, I went ahead and reserved a mobility scooter for my nephew who has CP with mobility issues. They make it convenient to drop off at your hotel or accommodations. And when we got to the hotel, it was there. I paid for a crutch holder and they did not include it. Then when we tried it out later that day, it kept stopping and beeping. Can you imagine if you were handicapped and the scooter stopped in the middle of the road when you were crossing? We didn’t even make it a block and had to turn around and go back. I left phone messages and emails to Cloud’s partner Thrifty rentals and they never responded back. I finally got ahold of them at 1:00 the next day. By then I decided that I had spent way too much time dealing with the issue and for the short time we were in San Francisco I didn’t want to waste it dealing with scam artists. My nephew was so looking forward to getting around and exploring. It was the first time he was away from home. Now I’m out $300 for a piece if equipment that wasn’t usable and was actually dangerous. I’d say shame on you to both companies but since they are in business of ripping off disabled people obviously they don’t have the ability to be shamed🥲.

Even though they say they are 24x7, they really are not. I tried to have a knee scooter delivered to my on a Sunday, and not only was there no one speak to at their 407 number, but the supply store that it was assigned too would not be open until Monday. Not good customer service.